Privacy Policy
This policy explains what Inbal Shimony ("we"), the sole proprietor who provides the VeriDialer service, collects, why, and the choices you have. Short version: we process your customers' data on your instructions to run your dialer, we bill through Stripe, and we do not sell data to anyone.
1. Two roles
- Your account data (name, email, billing details, usage logs) — we decide how this is processed, as the controller.
- Your tenant data (leads, contacts, phone numbers, call recordings, messages, dispositions synced from your Salesforce and RingCentral) — you control this; we process it only to provide the Service.
2. What we collect
- Account: names and emails of invited users, role, and sign-in records.
- Billing: handled by Stripe. We never see or store full card numbers.
- Tenant: lead and contact records synced from your Salesforce; call metadata and, where you enable it, call recordings from your RingCentral account; SMS/MMS content you send and receive through the Service.
- Usage: application logs (actions, timestamps, errors) used for security and support.
3. Call recording
Recording is a feature you configure. Where enabled, the Service can play a consent notice before recording; configuring recording lawfully for the regions you call is your responsibility. Recordings are stored so your managers can review calls, and are deleted with your tenant data on termination.
4. Who we share with (subprocessors)
- Stripe — payments and invoicing.
- RingCentral — your telephony provider; calls and messages transit their network under your own RingCentral agreement.
- Salesforce — your CRM; lead data syncs both ways under your own Salesforce agreement.
- Render — cloud hosting for the application and database (United States).
- Cloudflare R2 — storage for call recordings and MMS media.
RingCentral and Salesforce are contracted directly by you under your own agreements. We will give notice before adding a subprocessor that processes your data.
We do not sell personal data, and we do not use tenant data for advertising.
5. Security
Each customer's data is isolated with database row-level security keyed to the tenant; credentials for your RingCentral and Salesforce connections are stored encrypted; access is over TLS. No system is perfectly secure — we will notify you without undue delay of a breach affecting your data.
6. Retention
Tenant data is kept while your subscription is active. After termination we retain it for 30 days so you can export it, then delete it. Billing records are kept as long as tax law requires.
Call recordings are retained for 90 days by default, after which a daily purge deletes the stored audio. This matches section 5.4 of the terms.
7. Your rights
You may access, correct, export, or delete your account data at any time by contacting us. For data about your customers contained in your tenant, contact your own organisation — we act on its instructions. If a consumer contacts us directly, we will refer the request to the relevant customer.
8. Changes
We will notify account owners of material changes to this policy by email or in-app at least 14 days before they take effect.
Contact
VeriDialer is a service of Inbal Shimony, a sole proprietor located in Woodland Hills, California, United States. Privacy questions: support@veridialer.com