VeriDialer is a power dialer that lives inside Salesforce and calls through your own RingCentral — cadence, number reputation scoring, inbound, texting and reporting in one platform. And managers see everything: every call, every text, every recording, every minute.
A REAL FLOOR ISN'T ALL WINS — BOOKED, CALLBACKS, RE-QUEUES, DNQ · EVERY OUTCOME WRITTEN AT DISPO AND SORTED
No more “how's it going out there?”. Every call, message and minute is on the glass — as it happens, and on record afterwards.
Every rep, every state, every call — live. Listen to any call in progress from anywhere: you hear everything, you're never heard.
Automatic consent notice before the conversation starts, retention you control, playback from the call log.
Per-rep inboxes with a shared unassigned queue — managers read any thread and reassign conversations on the spot.
The Rep Uptime report shows worked vs. breaks per rep per day — including Call Sitting — time parked on voicemail lines past 45 seconds, per rep. Idle habits stop being invisible.
Today's pace, bookings by hour, answer rate, who gets dialed next and every number's health — live on the floor TV, in the manager app, and in the reports the morning after.
Away time and break counts tick in real time on the wall — you know who stepped away and for how long, while it's still happening.
| Rep | Worked | Breaks | Call sitting |
|---|---|---|---|
| Marcus | 8h 54m | 1h 08m | 57m |
| Devon | 8h 46m | 1h 14m | 12m |
| Priya | 7h 07m | 2h 59m | 14m |
| Maya | 7h 49m | 2h 07m | 6m |
Not sentiment scores — a weekly close review of your recorded calls, turned into coaching your team reads and managers act on.
Up to 30 recorded calls per rep per day — real conversations first, then the voicemail patterns nobody watches.
Their best moment quoted first, the full metric set with week-over-week arrows, and ONE clear focus for next week. Their own numbers only — comparisons never reach a rep.
A digest with the league table, what changed and why, and “how we get more bookings” — levers ranked by size, each one tied to real calls.
Every finding links to the exact calls behind it — an evidence CSV with recordings, so a claim is one click from its proof.
Built on a live solar sales floor making thousands of dials a day — then productized.
Automatic spam-scoring across carriers, cooldown & bench rotation for flagged numbers, redress submissions, and a rehab pipeline that heals reputation instead of burning DIDs. Nightly rescoring against a spend cap you set, and a coverage board that shows where numbers are thin before the answer rate does.
Decide who gets called and when, not just how fast. Per-day call rates, minimum gaps, and hot-hour windows you edit yourself — no deploy, live within a minute. Newest leads first, worked in weekly cohorts, so speed-to-lead stops being a slogan.
Your call queue rings every rep's softphone at once and the first to answer wins — inside Salesforce, on the same screen they dial from. The banner shows the caller's name from your lead book while it's still ringing, and a missed inbound is never lost — it goes straight back into the queue as a callback to return.
A real utility-bar console — not a browser extension. The integration runs both ways, by itself: leads flow in from Salesforce and changes are discovered automatically, dialing lists re-sync themselves, every disposition writes back as a Salesforce task the moment it's filed, and a lead that books in Salesforce is detected and credited without anyone touching a thing. Voicemail with no message? “Ring again” re-dials instantly as one attempt, one task.
No-shows, cancellations, rehash lists — turn a saved list view into a dial queue. We read the list back from Salesforce instead of rebuilding its filters, so it can never drift from what you're looking at. A record lives in exactly one queue, so two lists never double-dial the same person. Resumable, in list order, with its own working hours.
Caller-ID picked per lead by area code, state and timezone with sticky continuity — the number they answered yesterday calls back today.
A call-back disposition schedules the redial; overdue callbacks surface at the top of the queue, and missed inbound calls are rescued automatically — with daily caps so rescue never floods the floor.
Automatic consent announcement before the conversation starts (CA-ready), one-click stop honored mid-call, retention policies you control.
Per-rep threads with a shared unassigned queue, opt-out handling, and manager reassignment — all from the same console.
Built to settle arguments, not decorate a dashboard. Every number clicks through to the calls behind it.
The whole operation on one page — funnel, pace against goal, daily trend.
Calls, conversations, bookings and close rate per rep — the weekly scoreboard.
Worked vs. breaks by the minute, and time parked on voicemail lines per rep.
Who was actually dialing, hour by hour — hot windows included.
Touched → contacted → engaged → booked, with the drop-off at each stage.
Which lead sources book and which are dead on arrival — by age and dial cycle.
What actually happens to each vendor's leads, disposition by disposition.
Bookings by hour and weekday — when your floor actually converts.
Where your caller-ID pool is thin before the answer rate tells you.
Step off the floor without going blind. The VeriDialer mobile app puts the Live Wall, today’s bookings and answer rate, and one-tap listen-in on your phone — installed to your home screen, no app store.
We built VeriDialer because nothing else did all seven.
| VeriDialer | RingCentral alone | Parallel dialers | Salesforce Dialer | |
|---|---|---|---|---|
| Native Salesforce console | ✓ | — | extension | ✓ |
| Number reputation & rehab | ✓ | — | rotate & burn | — |
| Local presence caller-ID | ✓ | — | ✓ | — |
| Consent recording built-in | ✓ | add-on | varies | — |
| Live wall + silent listen-in | ✓ | add-on | ✓ | — |
| Configurable cadence & hot hours | ✓ | — | — | basic |
| Dial a Salesforce list view | ✓ | — | import only | ✓ |
| AI weekly call review & coaching | ✓ | — | — | — |
| Rep accountability — uptime · breaks · call sitting | ✓ | — | varies | — |
| Keep your RingCentral plan | ✓ | ✓ | — | — |
Every plan includes local presence, number pool management, the Salesforce console, and the mobile manager app.
A live demo on a real sales floor — your use case, our screen. 30 minutes, no slideware. Prefer hands-on? Ask about a sandbox pilot with your own RingCentral numbers.